FAQs – Find the Answers You Need Quickly

At Jiepu, we can die-cut a wide range of materials, including paper, cardboard, plastic, foam, fabric, and metal foils. Our advanced equipment and expertise allow us to handle various thicknesses and materials to meet your needs.

Our minimum order for custom die-cutting is typically 1,000 pieces. However, depending on the design and materials, we may be able to accept smaller orders. Just get in touch with Jiepu to discuss your requirements.

We aim to provide a quote within 24-48 hours of receiving your request at Jiepu. To speed up the process, please share your material type, size, quantity, and any special requirements.

Yes, of course! Jiepu’s in-house design team can assist you in creating the perfect die-cutting template based on your needs. We can also adjust your existing design to ensure the best outcome.

At Jiepu, we maintain strict quality controls throughout production. This includes equipment calibration, material checks, process inspections, and final product checks to ensure your die-cut products meet high standards.

Yes, Jiepu offers additional services like printing, laminating, embossing, gluing, and assembly. These services enhance the look and functionality of your products, and we can customise them based on your needs.

Jiepu partners with reliable shipping companies to deliver your products to your location. We offer various shipping options, including road, air, and international delivery. We also provide tracking information to keep you updated.

At Jiepu, we offer competitive prices based on your order size, product complexity, and material choice. For larger orders, we may also offer discounts.

Jiepu uses efficient production planning and logistics to ensure timely delivery. We schedule production based on urgency and keep you updated on progress.

We accept several payment options, including bank transfers, credit cards, and cash on delivery. We can discuss the best method for your needs.

Yes, Jiepu provides sample services. Before placing an order, we’ll make a sample based on your design for you to approve, ensuring the final product meets your expectations.

We value your feedback at Jiepu. If you have any issues, you can contact us by phone, email, or online chat. We’ll respond quickly and work to resolve the issue.

Jiepu’s sales team is experienced and knowledgeable about the die-cutting industry. They understand your needs and can offer professional advice and custom solutions.

At Jiepu, we focus on long-term relationships. We keep in regular contact to understand your evolving needs, provide product updates, and offer ongoing support.

If the product size doesn’t match, let me know right away. We’ll inspect the issue and quickly remake the product to meet your specifications, so you can use it as soon as possible.

Rough edges or fibres are usually caused by mold issues or poor-quality dust filters. We’ll adjust the mould and, if needed, replace the filters to reduce these problems.

If the crease is unclear, it’s likely due to incorrect machine pressure or misalignment. We’ll adjust the pressure and machine positioning to ensure clean and accurate creases.

If the product sticks, it could be due to weak foam or a dull cutting edge. We’ll replace the foam and sharpen the blade to solve the issue.

If you spot quality problems while using the product, stop using it and contact me straight away. We’ll arrange a replacement or provide a solution based on the issue.

Waste removal issues may happen if the backing film tears or the waste sticks. We’ll check the film’s thickness and adjust the removal system to ensure smooth waste disposal.

Yes, Jiepu offers expert technical support. We can guide you on product use, provide post-processing advice, and answer any technical questions to help you get the most out of your product.